Mobile Money is a service that allows you to use your mobile phone or Personal Digital Assistants (PDAs) to store money in a form of electronic money or value for transactions. It is a convenient alternative to bank accounts.
It is a mobile money platform that facilitates the transfer of funds from one account (bank account or mobile wallet) to another, as well as the purchase of items and services, whether physical or electronic using a mobile device.
There are several services available for G-Money customers which include;
No. but there are limits on the transaction amount.
Yes. G-Money is interoperable.
Yes. E-Values maintained on the wallet attract interest which is paid every quarter.
Yes. You will keep your existing phone number. G-Money will not change your phone number.
Yes
No. You cannot transfer more money than you have available in your G-Money wallet.
Call the Contact Service on 0202 111 177 or toll-free number 0800-422-422 for assistance. You can also WhatsApp on 0202-422-422, 24/7.
G-Money services are safe even if you lose your phone. All your transactions are protected by the highest level of security. You can replace your SIM card at any of the Telecom network’s outlet facilities. Your G-Money account will be immediately available to you following completion of the SIM card replacement process. As soon as you find out that your phone is lost or stolen immediately alert the Contact Service on 0202 111 177 or toll-free number 0800-422-422 to block your wallet so that activities from your line are blocked. You have to first authenticate yourself.
Your money is safe, transactions are highly protected using banking security standards.
Yes. You first have to link your bank account under Bank Services on the menu.
No. You can top up instantly anytime, anywhere.
Dial *422#
Select Bank Services
Select Link Bank Account.
Select the Bank
Enter Account Name
Enter Account Number
Confirm details
Dial *422#
Select My Account
Select Change PIN
Enter Old PIN
Enter New PIN
Confirm New PIN
Kindly visit any of your branches or call our toll free number, 0800 422 422 to express interest.
Mobile Money Service is highly regulated. BOG published the Guidelines for E-money Issuers (EMI Guidelines) to regulate electronic and mobile money activities in Ghana. The EMI Guidelines indicates two main objectives of BOG as follows:
o To promote the use of e-money within the economy for retail payments and as a fund transfer mechanism (to promote a cashless economy) and
o To bring about financial inclusion of the unbanked.
Yes. All existing customers who are using the *422# must sign unto the G-Money Wallet services.
Active customers on *422# also have the option to opt-in. when you dial *422#, select GCB Mobile Banking, select other services, select opt-in to G-Money and follow the prompts.
No, it is for both Customers and non-customers. All you need is a Phone number (any network).
Anyone who has a registered SIM card can register for G-Money.
You need to visit any GCB Branch or any Agent point to register. You will need to provide the following details:
No.
Yes. The G-Money can be set-up on any type of phone.
Yes. If roaming service is activated on the phone. However, International Roaming rates will apply.
You need to keep your G-Money PIN secret. Memorize your PIN and do not carry it with your phone. Never give out your PIN to anyone. If you have reason to believe your PIN has been compromised, you can change the PIN in the menu. G-Money will never request you to provide your PIN for any reason.
The cash will be paid to your next of kin.
The case with the wrong G-Money transfer would be minimal because you will always have a chance to review the transaction details for confirmation before submission to the system. If however, you send money to the wrong number, immediately call the Contact Service immediately after performing the transaction. Once the case has been lodged in, G-Money will endeavor to reverse the funds back to the sender. The process is dealt with within 24hrs. Please keep in mind that the G-Money will not be liable if the funds have already been withdrawn by the receiving party, or sent from one person to another subsequently.
Yes. You can send money from your G-Money wallet to anyone in Ghana; the receiver doesn’t need to have a mobile phone.
Yes. You can top up for friends and relatives instantly.
Yes. The G-Money service works on roaming.
If you are a GCB Customer using GCB’s Mobile Banking Service,
Dial *422#
Select GCB Mobile Banking Service
Select Other Services
Select Opt-in for G-Money
Select your ID Type
Enter ID Number and confirm with your PIN
Kindly visit any of our branches and present the following documents:
a. Bank Statement
b. Any Valid National ID
c. Utility Bill
Kindly visit any of your branches or our agent points with a registered mobile number and a valid national ID to get registered.
You can add as many as 200 people to your group. However, the minimum number of people should be three to make the group fully active, one group lead, an authorizer and a member.